Refund Policy

Last updated: April 22, 2024

This Refund Policy (Policy) applies to the purchase of digital goods and services from CuilCrew (we, us or our).

Covered Products

This Policy covers monthly or annual subscriptions granting access to our platform’s exclusive features.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• Major Faults: If a product or service has a major fault, such as not functioning as described, or being significantly defective.
• Misleading Description: If the product or service is not as described.
• Unfit for Intended Purpose: If the product or service is not suitable for the purpose for which it was described or presented.
• Technical Issues: If persistent technical issues prevent access to the purchased product or service.
• Defective Digital Goods: If purchased digital goods are significantly defective or not as described.

Refund Exclusions

Refunds will not be provided for the following:

• You simply changed your mind.
• You misused the product or service in a way that contributed to the problem.
• You requested a service to be carried out against our advice or were unclear about your requirements.
• A service problem was completely beyond our control.

If you meet the eligibility criteria and would like to request a refund, please contact us at [email protected] with your order details and reason for the refund request.